Privacy Statement

YourAutoAgent.com Privacy Statement
Last Updated February 28, 2009


This privacy statement explains our privacy practices for our customers who: register to use our website, www.YourAutoAgent.com.

We respect your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information. The terms of this privacy statement apply to information collected from you, unless different terms are specified as part of a special offer, or in another form or contract we provide you and you consent to those terms by participating in the special offer or the program, or otherwise.

YourAutoAgent.com, LLC, is committed to protecting the privacy of visitors to our website. We collect information about our visitors only when we need information in order to assist visitors in the vehicle buying process, such as when visitors request a quote. Our complete privacy policy follows.

Information We Collect

YourAutoAgent.com will collect information about our web visitors in the following instances:

  • When you request a quote from us, you will need to provide information such as your name, address, telephone numbers, email address, and other such information in order for us to be able contact you with a quote. If you list your pre-owned vehicle in our listing service, you will need to provide us with information such as your name, address, telephone numbers, email address, and other such information in order for us to contact you.
  • We will also need information from you relating to the vehicle that you would like to purchase or your financing options if you use our web site tools such as our Loan Calculator, new vehicle quotes, and pre-owned vehicle listings. This information relates to, for instance, the make and model of the vehicle you are interested in, the amount you would like to finance in order to purchase your vehicle, and the region in which you would like to search for pre-owned vehicles. Such information is required in order for us to better answer your queries and to complete certain transactions.
  • We use IP addresses internally to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We monitor specific usage patterns such as the number of visitors, the length and frequency of visits to our website, page views, and navigation patterns. This information is anonymous and is not personally identifiable, and we use the information in order to develop, test, and improve the design and layout of our web site, or to improve our products and services. All of this is done with the intention of better servicing our customers' needs.
  • In the future, we may choose to personalize the experience of our repeat visitors based on previous usage patterns in order to enhance the user experience. In addition, we may choose to use the information we collect from you in order to notify you about special promotions. If you would prefer not to receive such notifications, please contact our customer service department at support@YourAutoAgent.com in order to unsubscribe from this service.

Sharing Information with Other Parties

YourAutoAgent.com does not sell, trade, or otherwise make your personal information available to other parties except to relay the personal information to complete the transaction you requested, and we only provide the information necessary for the other party to provide these services. If our policy changes with respect to sharing information with other parties, we will post these policy changes on our website.

The personal information we collect is generally used to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest, and understand your needs so that we can serve you better. For example, we may use your telephone number, your e-mail or your postal address to: (1) alert you about product recalls or safety issues; or (2) communicate membership opportunities and programs. We also may use personal information we collect to provide you with promotional information, which is information we believe will add value to your membership, such as promotions, or information about Member Services ("Promotional Information"). If you prefer not to receive Promotional Information from us, we make it easy for you to let us know. You can contact us at any time to decline Promotional Information.

Member Services

We may offer special products and services to our members that are provided by other parties such as rebates, financial, insurance and other business and consumer services ("Member Services"). We may share your name, postal address, e-mail address and membership status and type ("Member Information") with these other parties. We do this to notify you of their offerings, to determine whether, or at what level, you qualify for the products, offerings or services, and to evaluate new and existing products, offerings or services. If you prefer that we not share Member Information with other parties, you can contact us at any time in order to unsubscribe from this service.

However, if you apply for or request certain products, offerings or services, information you provide will be shared directly with the other parties who will be providing the requested products, offerings or services.

These other parties are required not to use your personal information we share with them for any purposes other than providing the requested services. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their privacy and security practices and policies before disclosing any information to them. If you provide additional information to other parties, they, subject to applicable laws and their privacy policies, may share with us the information you provided and information about your use of the services. In addition, if we terminate our relationship with the other party, information you provided to them may be returned to us, and we may provide that information to a new other party offering the same or similar services.

Security Measures

The YourAutoAgent.com website uses industry-standard security standards, procedures and encryption. The information we collect from our visitors is stored on secured servers. Our professional IT team is constantly monitoring new technologies that protect sensitive information.

We have put into place security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Personal information we collect is stored electronically and may be combined with other membership information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access.

Further, when you enter personal information online, that information is encrypted using a security protocol called SSL (Secure Sockets Layer). SSL encrypts all information entered on our site before it is sent over the Internet. We also use SSL to allow you to securely view your online account and registration information.

Account information is accessible online only through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of YourAutoAgent.com by any person using your password. If other people have access to your e-mail, they may be able to access your password and obtain personal information about you, or change information about your user profile. You should not use an e-mail account operated by an employer because many employers have the legal right to access such e-mail accounts. Please advise us immediately at support@ YourAutoAgent.com if you believe your password has been misused or appropriated illegally.

"Cookies"

A "cookie" is a piece of data stored on the user's hard drive containing information about the user. Cookies are sent to your web browser and stored on your hard drive, and they function as identifiers. From time to time, YourAutoAgent.com (or our sponsors and advertisers) may place cookies on your hard drive in order to help us recognize you if you return to our website. We may use cookies in order to track information about you and to personalize your experience at our web site. We may also use cookies in order to gather information about our visitors such as the number of visitors, usage patterns, traffic patterns, etc. This information is useful for us to improve our website design and layout, improve the user experience of repeat visitors, and understand our visitors and their needs. Please note that usage of a cookie is in no way linked to any personally identifiable information while on our website. Once the user closes their browser, the cookie simply terminates. You can choose to reject cookies by changing the settings on your browser.

Compliance with Laws

YourAutoAgent.com may disclose user information in the limited circumstance where we believe, in reasonable good faith, that such disclosure is necessary or required in order to: (1) comply with applicable laws, regulations or orders, (2) protect the safety of others, or (3) bring legal or other action against someone who may violating any of our user agreements or who may be causing or threatening to cause injury to our property or rights or others.

Other Matters

This website may contain links to other sites. Please be aware that YourAutoAgent.com is not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website. We may change our Privacy Policy in the future, but we will post such changes in this section so that our visitors are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. You consent to the collection and use of information by YourAutoAgent.com by using our web site. We welcome any questions, comments, or other feedback from you regarding our Privacy Policy.

We encourage parents to take an active interest in their children's use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, you should not provide information on the YourAutoAgent.com website and should ask your parent to do so for you.

We reserve the right to change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how information you provide will be used. If there is ever a material change to how we use information you provide and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance.

If you have questions or issues, please contact us at support@yourautoagent.com or write to us at Customer Service, 5765 Burke Centre Pkwy F335, Burke, VA 22015.